Revit Support Packages
Support Packages from Revit Support offer a new way to gain that assurance with a guaranteed deliverable over the life of the contract.
Long Shelf Life with Quantifiable Deliverables
Rather than an annual fee, you purchase a contract with a set number of hours. The hours that you buy have a 24 month lifespan and what’s more, as your remaining hours are due to expire you have the choice to use them in a number of ways, from library content development to advanced training sessions. This way, you know from the outset that the fee you pay delivers not only peace of mind but will also guarantee some form of expert advice or assistance.
The reason that we place an expiration date on a contract is so that we can effectively plan the resources we need to service our customers and get the best available rates for the best available support. Our charges are based on purchasing resources at today’s market rates which will very likely rise over the two intervening years. Our support contracts shield you from these rises, although we cannot say the contract prices will not be higher next time around.
Flexible
We don’t differentiate between technical issues and training issues – you phone if you need help with an unusual error message or you haven’t the time to build a new family component; either way, we are there to assist. We do suggest that any licensing issues continue to be handled by your Autodesk reseller as they have access to account information that we do not.
Account Login
The Revit Support web site is currently under construction. Final details of the site capabilities will follow as we get closer to completion, but we intend to provide a dedicated login to help you stay in touch with your team’s support usage, provide a brief summary of the questions and answers as well as details of any escalation process and the total time spent in delivering the solutions. When your account gets low, you can review the statements in order to justify the decision to purchase more hours.
One Size Does Not Fit All
You take as much or as little support as you think you may need in the next two years. Packages are sold in bundles of hours to suit your requirements with default offerings of Support15, Support25 all the way up to Support200, so you can take a small contract and see how it goes or make use of the economies of scale and opt for a larger pack from the outset. RRP’s start from as little as £1,077 so it need not cost the earth to know you have expert help at hand.
